Refund policy

At Torving, managed and operated by 1442 NE 20TH AVE, LLC, we are committed to providing a transparent, reliable, and compliant shopping experience for all our customers in the United States. This Return & Refund Policy outlines the exact terms, conditions, and administrative procedures governing cancellations, returns, and refunds for transactions completed on www.torving.shop.

By purchasing from our storefront, you acknowledge and agree to the terms specified herein.

1. THE 30-DAY RETURN WINDOW

We offer a strict 30-Day Free Return Policy.

  • Commencement of Window: The return eligibility period begins on the exact date and time the shipping carrier marks the package as "Delivered" to your specified shipping address.
  • Expiration: Customers have exactly 30 calendar days from the delivery date to initiate a formal return request via our verified customer support channels.
  • Late Submissions: Return requests initiated after the 30-calendar-day window has expired are ineligible for a refund, store credit, or exchange.

2. STRICT RETURN ELIGIBILITY CRITERIA

To qualify for a comprehensive refund, all returned merchandise must fulfill the objective parameters outlined below:

  • Product Condition: The item must be unused, unwashed, and maintained in the exact same condition as originally received by the customer.
  • Packaging & Components: The item must be returned securely inside its original consumer product packaging. All original retail tags, labels, protection films, instruction manuals, spare components, and accessory wires must be fully intact, undamaged, and included in the return shipment.
  • Proof of Purchase: A valid transaction identifier, specifically your original Torving Order Confirmation Number or a digital receipt, must be provided during the initialization of the return request.

3. $0.00 RETURN SHIPPING COSTS & FEES

We firmly believe in completely risk-free shopping. There are absolutely no hidden costs associated with returning qualified items:

  • Return Shipping Fee: Free ($0.00). We do not pass return transportation costs on to our consumers. Upon formal approval of your return request, our team will issue and email you a pre-paid domestic shipping label.
  • Restocking Fees: $0.00. We do not assess restocking fees, open-box processing fees, administration charges, or depreciation deductions on returned items.

4. STEP-BY-STEP RETURN PROCESS

To guarantee seamless logistics tracking and rapid refund processing, you must adhere strictly to the following corporate return protocol:

  1. Submission: Email our support infrastructure at into@torving.shop. Your communication must explicitly reference your original Order Number and state the concrete reason for your return.
  2. Review: Our administrative team will evaluate your request within 24 business hours. Upon authorization, we will transmit a pre-paid digital return shipping label alongside granular packaging instructions to your email address.
  3. Dispatch: Print the pre-paid label, secure it firmly to the outside of the return package, and drop it off at the designated carrier facility within 7 days of receiving the label.
  4. Unauthorized Returns Disclaimer: Any physical packages dispatched back to our corporate facility, fulfillment centers, or warehousing hubs without a pre-authorized, system-generated return label will not be accepted, processed, or refunded.

5. REFUND PROCESSING AND BANKING TIMELINES

  • Inspection Protocol: Upon physical receipt of the returned merchandise at our fulfillment center, our quality control team will conduct a thorough physical inspection within 2 business days to verify compliance with Section 2 of this policy.
  • Notification: You will immediately receive an automated electronic notification confirming receipt of your package and the formal approval or rejection status of your refund.
  • Execution: Once approved, the refund is executed immediately. The funds will be credited strictly back to your original method of payment (e.g., Credit Card, PayPal).
  • Financial Processing Cycles: Please allow up to 10 Business Days for the credited funds to officially project on your financial institution's credit card statement or bank balance sheet. This period is dictated entirely by standard banking processing windows and is outside our operational control.

6. DEFECTIVE, DAMAGED, OR INCORRECT ITEMS

We maintain a zero-tolerance policy for defective or substandard items.

  • Immediate Inspection: Customers are advised to examine their packages thoroughly upon delivery.
  • Remediation Procedure: If an item arrives structurally defective, broken, damaged during transit, or if you receive an item completely different from what you ordered, please contact us immediately at into@torving.shop with photographic evidence or clear video documentation.
  • Resolution: Upon verification, we will rapidly dispatch a brand-new replacement item or execute a 100% full refund immediately. All associated logistics costs for defective items are absorbed entirely by Torving at zero extra cost to the consumer.

7. HANDLING OF SPECIAL AND EXTREME LOGISTICAL SITUATIONS

To eliminate ambiguity during compliance checks, we explicitly define the liabilities for extreme shipping scenarios below:

  • Carrier Loss or Theft: If a tracking number indicates the package is lost in transit, or if a package is marked "Delivered" but was stolen from a residential porch, please contact our team. We will file a formal investigation with the carrier and issue a full replacement or refund.
  • Refusal of Delivery: Refusing a package at the door upon delivery without prior written authorization from our customer support team does not constitute a valid return. Such packages may be abandoned by the carrier, and Torving reserves the right to withhold refunds for unauthorized delivery refusals.
  • Customer Address Errors: If a shipment is lost or returned to us because the buyer entered an incorrect, incomplete, or invalid shipping address during checkout, the buyer is liable for redelivery costs. Refunds requested due to address errors will be processed minus the actual original shipping costs incurred by the business.

8. CORPORATE IDENTIFICATION & ADMINISTRATIVE CHANNELS

In strict alignment with US state and federal commercial transparency guidelines, all corporate identity details are disclosed below:

  • Store Identity Name: Torving
  • Parent Corporate Entity: 1442 NE 20TH AVE, LLC
  • Jurisdiction of Incorporation: Florida, USA
  • Verified Corporate Address: 1022 SW 136TH ST, NEWBERRY, FL, 32669
  • Customer Support Desk Email: into@torving.shop
  • Corporate Customer Hotline: +1 662-913-0915
  • Official URL Domain: www.torving.shop